Shipping policy
Processing Times
All orders are processed within 1–3 business days. Orders are not packed or shipped on weekends or U.S. holidays.
During high-volume periods, processing may take an additional 1–2 business days.
You will receive a confirmation email as soon as your order ships.
U.S. Shipping
Shipping within the United States is 100% free on all orders—no minimum purchase required.
Estimated Delivery Times:
Standard U.S. Shipping: 3–7 business days after processing
Delivery times are estimates and may vary due to carrier delays, weather, or other factors outside our control.
International Shipping
We currently ship worldwide with a simple flat rate:
International Standard Shipping: $10 USD flat rate
Estimated Delivery Times:
7–21 business days after processing (may vary by country)
Customers are responsible for any customs fees, import duties, or taxes charged by their country. These fees are not included in our shipping charge.
Order Tracking
All orders include tracking. Once your package ships, you will receive an email with your tracking number.
Tracking updates may take up to 24 hours to appear.
Incorrect or Undeliverable Addresses
Please ensure your shipping address is accurate when placing your order.
We are not responsible for orders shipped to incorrect, incomplete, or undeliverable addresses provided by the customer.
If a package is returned to us due to an address issue, additional postage may be required to reship.
Lost or Damaged Packages
We are not responsible for packages that are lost, stolen, or damaged during transit.
If your order arrives damaged, please contact us within 48 hours with your order number and clear photos of the issue so we can assist you.
If tracking shows your package as delivered but you cannot locate it, please contact the carrier directly to open a claim.
Questions
If you have any questions about your shipment, feel free to reach out to us at succinctwellness@gmail.com—we’re here to help.